Privacy Policy
Last Updated: October 10th, 2026
Undertow Collective provides creative services and mobile bar experiences. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, contact us, or inquire about working together.
For privacy questions or requests, contact us at connect@undertowco.com.
Information we collect
When you contact us or submit an inquiry, we may collect information you provide, including:
Your name, email address, and phone number.
Your business name and website.
Project details, creative goals, and service interests.
Event details, such as the date, location, estimated guest count, and requested services.
Other information you choose to include in your message.
Please avoid submitting sensitive personal information through our website forms.
Our website is hosted by Squarespace. Squarespace and any enabled analytics services may also collect technical information about your visit, such as your IP address, browser and device information, pages viewed, referring websites, and interactions with our site. Cookies and similar technologies may be used to support these functions.
How we use information
We use information to:
Respond to inquiries and communicate with you.
Discuss, plan, and provide creative projects or mobile bar services.
Prepare proposals, agreements, and other project communications.
Operate, maintain, and improve our website.
Understand website activity through enabled analytics.
Maintain business records, protect our business, and meet legal obligations.
Submitting an inquiry does not automatically subscribe you to promotional emails.
How we share information
We may share information with service providers that help us operate our website and business, such as website hosting, communications, project management, and other tools used to deliver our services.
When needed for a project or event, we may share relevant information with collaborators or vendors involved in providing the agreed services.
We may also disclose information when required by law, to protect our rights or safety, or in connection with a business transfer.
Third-party services may process information under their own privacy policies.
Website hosting and analytics
Our website is hosted by Squarespace. We use Squarespace Analytics and Google Analytics to understand how visitors find and interact with our website and to help improve its content and usability.
These services may process technical and usage information, such as browser and device details, referring websites, pages viewed, visit timing, and interactions with website content. Squarespace may also process information such as IP addresses to provide hosting, security, and analytics services. The information collected varies by service and configuration.
Squarespace and Google process information under their respective privacy policies.
Cookies and your choices
Our website uses essential cookies to support functions such as security and reliable operation. We also use optional analytics cookies through Squarespace Analytics and Google Analytics to understand website activity.
Our cookie banner lets you accept or decline supported non-essential analytics cookies. These cookies are restricted until you choose to accept them. Essential cookies remain active as needed to support the website.
You can also manage or delete cookies through your browser settings. Blocking cookies may affect some website features, and deleting cookies may remove saved preferences.
Declining analytics cookies does not prevent all technical information from being processed to operate, secure, or deliver the website.
Information retention and security
We retain personal information for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.
We take reasonable steps to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure.
Your choices and requests
You may contact us at connect@undertowco.com to request access to, correction of, or deletion of personal information you have provided.
We will review requests in accordance with applicable law. We may need to verify your identity, and we may retain certain information when required or permitted for legal, accounting, or business purposes.
Browser privacy signals
[Insert a verified description of how your site responds to Do Not Track signals and, where applicable, Global Privacy Control. These are different signals; do not assume your cookie banner handles both.
Third-party links
Our website may contain links to social media platforms, partner websites, or other third-party services. We are not responsible for the privacy practices of those services. Please review their policies before providing personal information.
Changes to this policy
We may update this Privacy Policy as our website, services, or practices change. Updates will be posted on this page with a revised effective date. When required by law, we will provide additional notice of material changes.
Contact
Undertow Collective LLC
connect@undertowco.com
San Diego, California